Welcome to the Lorenda Shop Refund and Return Policy page. We are committed to ensuring your satisfaction with every purchase. Please read our policy carefully.

1. Returns Eligibility

You may request a return within 30 days of receiving your order if the product is defective, damaged, or not as described.

2. Non-Returnable Items

Customized, personalized products, and certain clearance items are not eligible for return or refund.

3. Return Process

To initiate a return, contact our support team at support@lorendashop.site with your order details and reason for return.

4. Return Authorization

Once your return request is approved, you will receive instructions on how to send the product back.

5. Product Condition

Returned products must be unused, in original packaging, and in the same condition as received.

6. Refunds

Refunds will be processed to your original payment method after we receive and inspect the returned item.

7. Processing Time

Refunds may take up to 7-10 business days after we receive the returned product to appear in your account.

8. Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately for a replacement or full refund.

10. Exchanges

We currently do not offer direct exchanges. Please return the unwanted item and place a new order if needed.

11. Product Information

Our product range includes mirrors from brands like XRAMFY, LuxHomez, and Spigel, which undergo quality checks before shipping.

12. Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery confirmation. Please contact your courier service.

13. Cancellation Policy

Order cancellations can be requested within 24 hours of placing the order. After that, the order may be processed and shipped.

14. Contact for Returns

For return requests or questions, contact us at support@lorendashop.site or call +1 383 372 2382.

15. Contact Address

Our address for returns and inquiries is 511 S MAIN ST MONT ALTO, PA 17237.

We appreciate your shopping with Lorenda Shop. For further assistance, contact us at:

• Email: support@lorendashop.site
• Phone: +1 383 372 2382
• Address: 511 S MAIN ST MONT ALTO, PA 17237